An Open Letter to Manufacturing Companies

The manufacturing community has long been toying with how to appropriately implement social media into their marketing strategy. I was part of those discussions when it all first came in to play and years later, we were still having the exact same discussions. Despite consumer companies having tremendous success and despite an ever-increasing addition of platforms – many industrial companies have lagged behind the rest of the world’s industries in fully embracing social media. There can be wisdom in allowing things to play out and learning from other’s mistakes, but at this point in time, we know with certainty social media is here to stay. So why are companies still avoiding such powerful marketing tools?

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It all comes down to a matter of priorities based on where there is perceived value. In manufacturing environments marketing is not just responsible for ad campaigns and brochure creation. Their days are also filled with developing product road maps, compiling competitive analysis and quite often, the same individual is also responsible for technical product launch details. Given the nature of those business-critical demands, it has been downright prudent to do what many of the industrial companies have been doing – taking care of the business at hand with one ear to the ground of what’s happening to ever-growing social media marketing. However, the face of social media is changing and this time for the better.

Finally, there is a free social media platform which can be utilized for B2B industries. Google Plus – it is social media all grown up. It is not a time to “wait and see”; it is time for manufacturing and other industrial companies to get involved. Why? Because content on Google Plus now drives the Google search engine; content creation is the means to an enviable end – a higher organic rank in the Google search engine.

Up until now industrial companies could justify avoiding social media because the existing outlets encouraged inane content which never really served the industrial sector. “Our customers aren’t on “ ______” so we don’t need to be there.” This has worked for several years, but I maintain that the period of fence-walking is over. Google Plus has transformed social media as we know it. In his article, If Facebook is like High School, and Google Plus is like College, then Who Sits at the Cool Table? +Michael Bennett points out that sitting at this cool (Google Plus) table are the thought leaders. This is not a place for sophomoric humor or corporate rhetoric, rather it is an environment conducive for information sharing and genuine engagement.

Google Plus is replete with intelligent business-minded people who have vigorously taken the reigns. The leaders in this platform are smart, business savvy and articulate. Community leaders actively participate and monitor group activity which means spammers and self-promoters are almost non-existent. The dialogue is authentic, useful and helpful. Interactions are diplomatic and professional and yet uncensored from corporate drivel because in these communities people interact as themselves, not as a company.

So, still think you’re going to wait and see what happens in six months? I understand you have a lot on your plate, so let me ask you this – Are you Ok with letting your competitor take over the Google search engine? Are you going to be Ok with your competitor positioning themselves as the industry leader in the eyes of the Google user? And, before you make your final decision be sure you honestly answer this final question – Do you really know where your customer is going to be? As a former Trap shooter I learned to lead the bird and then shoot ahead of my target; and when I got it right, in one glorious second that clay target shattered into a fluorescent orange burst more beautiful than any 4th of July fireworks display. It’s the same principal in marketing isn’t it? You need to understand how your industry works and be able to lead it enough that by the time your customer get where you are, you’ll already be addressing their need.

Manufacturers – this is what you’ve been waiting for – a social media platform which provides value. This is a tool which enables you to engage with your customers in a whole new, professional and productive way. In addition, the content you create and curate increases your visibility on the Google search engine. You can now create both public and private communities for your customers and employees. You can start today by creating a private community to connect your global sales and marketing teams to facilitate discussions for cross-selling opportunities, quickly address field questions and enable sharing of competitive and market information.

If I’m wrong about Google Plus and you’ve taken my advice and after one year you only see an increase in your Google ranking, well it wouldn’t have happened had you done nothing. If I am right, this could revolutionize the way you interact with your customers and even end-customers. Get here before your customer gets here; and by all means understand that this is one platform you want to get a hold of before your competitor does. +Rebecca Wardlow highlights all the Google Plus features at Social Solutions with Rebecca Wardlow.

Just like with trap shooting, on-line engagement requires a combination of adherence to rules, common sense, focus and effort. Industrial CEOs, Presidents and Marketers – you can do this, you need to do this. Create your Google+ profile today.

If you’re looking for a place to start, join my MarketEAR community today.

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About Leah Hoppes

As owner of Vision Force Marketing I am on a mission to educate companies on how to think about Marketing in a way which drives real results.

Posted on June 27, 2013, in Business, Marketing and tagged , , , , , . Bookmark the permalink. 10 Comments.

  1. Hi Leah, Great forward thinking for our manufacturing friennds and terrific post. Our company works exclusively with mid-size manufacturers and industrial suppliers and based on our experience with owners, VPs of Marketing and sales folks…you are right on target. Also we have recently become a HubSpot Agency Partner and the research that HubSpot has done, which is extensive, supports our post completely.

    “by Tom Repp”

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    • Thanks Tom! I really appreciate your comments and I’m glad to hear your experience reflects what I’ve seen. I would love to see manufacturers turn the corner and embrace this new technology!

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  2. You must be in an alternate universe of Google + than I have been in. The communities am an in are NOT well monitored and are rife with self promotions and commercials. The followers I get are those trying to sell me their products and services which in many cases don’t relate at all to my company. The discussions are not rich and robust as they are in LinkedIn, instead they are almost non-existent. The only reason to be in Google + for my company is the Google search aspect. Everything else is covered better by other programs.

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    • Hi Risk, Inc. thanks for stopping by! It does appear we aren’t in the same communities so you highlight an important point that not everyone is going to have the same experience on Google+. I’m actually glad to hear you’ve found LinkedIn beneficial because I have found it to be an incredible networking platform, it just doesn’t seem to offer the tools for reaching the customer base for the industries with which I’ve been involved. Coming from manufacturing I see incredible potental on Goole+ for industrial companies based on the unique challnges they face. Thank you for commenting, it is always helps to get feedback! I hope I’ve given you some hope that there are great communities out there!? Perhaps my next blog should be about highlighting the good communities . . .

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  3. Leah, I agree with your points here. However, I also think it’s not enough to just join and then push out information that isn’t going to be perceived as valuable to the company’s target audience. There has to be some sort of content strategy and goals before jumping on and actively using G+ (granted, you can learn a LOT by lurking).

    I think Risk, Inc. doesn’t have a good grasp on the importance of circles yet — so speaking to them I wouldn’t throw away the platform just yet since you’re basing it on actions that you have (haven’t) made! You can’t just assume that you sign up and it magically starts working. It takes a clear goal/strategy, constant connection and conversation and pruning of your circles to ensure you’re getting the best info and that they best info you have is going out to the right peeps.

    Thanks for inviting me to read this, Leah! And happy to connect on G+. 🙂

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    • Hi Brooke, thanks for your comments! I think you’re right that the only way to really learn is to engage. Certainly in order to provide value for a business, engagement is essential and as you state – it can’t just be pushing content. I’m hoping that if I jump up and down on my soapbox enough a few might at least lurk and then discover for themselves the fantastic opportunities G+ could provide their company. One tends to adopt ideas when they think it was theirs, right?;)

      Very happy to connect with you on G+ too!

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  4. Thank you Rick. I appreciate your comments – much appreciated! You drove home the point that it is most certainly about gaining more customers, you summarized it perhaps better than I did.

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